Terms & Conditions

Conditions of Sale

General

These are the terms and conditions on which we supply goods to you. References in these terms to “we”, “us” or “our” are  Aspect Carpet Installations Limited which trades as Newlife Rugs.

Aspect Carpet Installations Limited has its registered office at Church View Chambers. 38 Market Square. Toddington. Bedfordshire. LU5 6BS Its company registered number is 03911318

These terms and conditions include the sections listed below and you should read them carefully before submitting your order to us:

Our contract with you

We only deliver goods in the UK and to the Channel Isles, Isle of Man and to British Forces Posted Overseas (BFPO). We do not accept orders for addresses outside those territories.

Price

Prices (which include any applicable VAT or other sales tax) will be as indicated on the order pages when you placed your order. We use our best efforts to ensure that prices stated are correct but occasionally goods are incorrectly priced. If that happens, we may not dispatch your order or we may cancel the order after dispatch. If we do and we have taken payment, we will refund you.

Delivery

Orders are usually delivered within 3 to 7 days for standard items, there may occasionally be a small delay. If you have provided your email address to us, we will update you by email. Delivery times cannot be guaranteed.

If, due to circumstances beyond our reasonable control, delivery is delayed or we fail to deliver, we will not be liable for any loss or damage you may suffer but you can always cancel an order.

Descriptions

Images of goods on our website are for illustrative purposes. We take great care to display colours but we cannot guarantee a device’s display will be completely accurate. Goods may vary slightly.

Returning goods to us

Returns options are as follows (subject to the limited exceptions below):

Option 1 – Our free exchanges & returns service:

We provide a free exchange and returns service so that, subject to the limited exceptions below, you can return goods without paying return postage by courier. You have 21 days from receipt of your order to return items. You must take reasonable care of the goods and not use them. You should return them in their original packaging wherever possible. Once we receive items, we will refund the cost of those items using the method used to pay. The standard delivery and Next Day Delivery P&P charge you paid (if any) will not be refunded but you will not need to pay return postage.

Returned goods that are not in new and unused condition may not be fully reimbursed.

How we may use your personal information

It is important you understand how we use your personal information so we strongly advise that you read our Privacy Notice, which includes the following information:

  • Who collects personal data?
  • How the law protects you
  • Who we share your data with
  • Automated decisions, credit referencing & fraud prevention
  • Your rights
  • Overseas data transfers
  • How long will my data be kept?
  • What security measures are taken to protect my data?
  • What should I know about data collected by social networks?
  • Minors under 16 years
  • Marketing
  • Cookies, tags & trackers
  • Who is the Data Protection Officer (DPO)?
  • Changes to the Privacy Notice

Our Privacy Notice does not form part of this contract for the supply of products. If we make changes to it, we will notify you by updating the notice on our websites.

Customer service & complaints

We are committed to providing a high standard of service to all our customers and treating them fairly. There may be times when you feel we have not lived up to this. If this happens, we would like to hear from you. Letting us know when you are unhappy with the service you experience gives us the opportunity to put things right and to improve our service in future for all. We are committed to working with you on your complaint to try to resolve it to your satisfaction:

Other important terms

This contract is between you and us. No other person will have any rights to enforce any of its terms. Neither we nor you will need the agreement of any other person to end the contract or make changes to these terms.

Each of the paragraphs of these terms operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

We reserve the right to amend these terms and conditions if necessary. You will be subject to the terms and conditions that apply at the point you order.

These terms are governed by English law. If you live in England or Wales, you can bring proceedings there. If you live in Scotland or Northern Ireland, you can also bring proceedings there.